MANILA, Philippines — Artificial intelligence (AI) transparency will become an enforceable consumer right as the AI identity crisis deepens. The AI identity crisis is here. Imagine a phone conversation where you only later realize the “person” was AI. This is already happening. Most consumers cannot reliably tell human agents from AI voice systems. Our Twilio […]... Keep on reading: When AI feels real: How Philippine businesses must rethink customer experience in 2026