Financial firms warn mandatory voice phishing compensation could backfire

The government and the ruling Democratic Party of Korea (DPK) are forcing financial firms to compensate voice phishing victims, regardless of who is at fault, fanning concerns over how far consumer protection should go without distorting incentives in the financial system, market watchers said Monday. The move seeks to curb rapidly rising incidents of financial scams, but many say if banks are to bear the burdens exclusively, it could ultimately lead to more sophisticated scam tactics. Behind the drive is a concern that voice phishing tactics are evolving too fast for individual customers alone to avoid falling victim to the scams. National Police Agency data showed losses from voice phishing exceeded 1.1 trillion won ($748 million) in the first 11 months of 2025, up more than 56 percent from a year earlier. According to political circles, the ruling party's anti-voice phishing task force together with a pan-government task force is in the process of introducing legislation under the principle of “no-fault compensation.” The bill will require banks to reimburse victims up to a certai