It takes a year for some personal independence payment claims to be processed, creating the perfect storm for vulnerable applicants Long delays in processing personal independence payment (Pip) claims have become one of the most damaging and least defensible failures in the UK’s welfare system. Pip is designed to support disabled people with the additional costs of daily living and mobility, yet for many claimants it has instead become a source of prolonged uncertainty, financial hardship and distress. Waiting months – and in some cases more than a year – for a decision can push people into debt, rent arrears and poverty, especially as Pip unlocks other support such as carer’s allowance . Parliament has been sounding the alarm over the scale of the problem – but it appears the Department for Work and Pensions has its fingers in its ears. The stock response is that a new “health transformation programme” will lead to efficiency gains made by replacing paper Pip applications with an online claims system. Sir Geoffrey Clifton-Brown, the chair of the public accounts committee, last week pointed out that MPs had been told “three years ago that improvements would have manifested by now; we are now told that they are a further three years off”. Continue reading...