Staff at four private contractors with government agency contracts say training is poor, morale is low and the attrition rate is high Get our breaking news email , free app or daily news podcast Oliver* says morale is so low at the outsource call centre in Perth where he works that management has offered enticements just to get employees to come to work. In December the privately owned TSA Group ran a “12 days of giveaways” competition with more than $3,000 worth of prizes for staff working on the Centrelink phone lines, according to an internal flyer viewed by Guardian Australia. Continue reading...