The Social Insurance Institution-Kela brought changes to the delivery of decision notices and letters from Thursday, said Kela in a press release on Wednesday. Kela will no longer send paper copies of letters that have already been delivered in the e-service. People who use OmaKela and have provided their e-mail address or phone number will receive their decision notices and letters only in the e-service OmaKela. When a new decision or letter is available in OmaKela, the applicants will get a notification via Suomi.fi Messages or by email or text message. Clients, who do not use OmaKela, however, will still get paper copies of decision notices and letters by mail. This change is due to the reform in November 2025 of the law governing Kelas operations, and it supports adoption of digital services. In 2025, Kela sent about 6 million letters as paper mail while 9 million letters were delivered electronically. This decrease in paper mail saved Kela approximately EUR 6 million in printing and mailing costs during the year. “Decisions and letters have been available in OmaKela for a long time by now, and more than 1.5 million Kela customers have opted out of paper mail. For many, the fastest and easiest way to be notified of a decision is electronically. Delivering decisions and letters only via OmaKela will reduce unnecessary paper mail and speed up the flow of information,” said Anu Lantonen, Head of Section of Kelas Benefit Document Production. Customers who use OmaKela can also still choose to get their decision notices and letters by mail. To do this, the customer must set their preference in OmaKela or contact Kelas customer service. This change will not apply to customers who do not personally log in to OmaKela but who have instead authorised another person to act on their behalf. However, the authorised person can opt out of paper mail in OmaKela on the behalf of the person who authorised them. Certain letters will continue to be delivered both via OmaKela and by paper mail. This includes letters concerning survivors pensions, child increases paid for pensions, pension assistance and disability benefits. Additionally, payment vouchers granted as part of social assistance and letters concerning death estates will only be sent as paper mail.