ISLAMABAD: The Islamabad Capital Territory Private Educational Institutions Regulatory Authority (ICT-PEIRA) held a Khuli Kachehri (Open Court) under the chairmanship of Dr Ghulam Ali Mallah, Chairman (PEIRA) to hear issues, concerns, suggestion, recommendations, and feedback from stakeholders directly. Addressing the participants, the Chairman informed that PEIRA is responsible for registration and regulation of private educational institutions in Islamabad up to Intermediate/A-level, with Prime focus on ensuring quality education, transparency and protection of rights of students and parents. Chairman (PEIRA) further informed that “Complaint Cell” is functioning at PEIRA to address stakeholders’ concerns. However, the purpose of holding this Khuli Kachehri is to provide a direct platform to the public to present their concerns, feedback, and suggestions to the Authority through such open meaningful interactions in order to address public grievances, improve service delivery and strengthen trust amongst the government and the public, at large. During this Khuli Kachehri, the school representatives, parents, students, teachers and members of the general public raised multiple issues and concerns related to registration/renewal of registration, fee issues, scholarships, admissions, facilities, and teaching standards at private schools. The Chairman, along with the concerned officers, provided comprehensive and satisfactory responses, addressing each aspect in detail and issued necessary directives, at spot, to address the grievances of the visitors. The Chairman assured the stakeholders and parents that full cooperation, support and facilitation will be extended to address concerns through digitization and strengthened regulatory enforcement mechanism under PEIRA Act and Rules. Chairman (PEIRA) also announced that this Khuli Kachehri will be a regular feature of the functioning of PEIRA. The participants expressed confidence and satisfaction with the Authority’s responses to their queries and the effective resolution of their complaints. They further appreciated the initiative of the Chairman (PEIRA) in organizing this Khuli Kachehri and direct interaction with the general public. Copyright Business Recorder, 2026