MANILA, Philippines—Marikina City Mayor Marjorie Ann “Maan” Teodoro called on city hall personnel to treat the public with respect following reports that some taxpayers and business owners got “discourteous” treatment as transactions surged during real property tax payments and business permit renewals. During the flag raising ceremony on Monday, January 19, Teodoro said she received reports that some clients were spoken to rudely while paying taxes and renewing permits. She said this disrespect is unacceptable and contrary to Marikina’s service standards. She said the influx of taxpayers and the annual wave of permit renewals led to long lines and heavy pressure on frontline offices but she said that a heavy workload is not an excuse for poor public service. The mayor reminded city employees that courtesy, respect, and compassion must prevail. She ordered offices handling complaints, particularly Marikina e-Concern, to act promptly and decisively on all concerns.