Overcoming the angst of auto-renewal | Letters

Readers respond to Adrian Chiles’s column about needing to keep an eye on the cost of services regularly paid for Re: Adrian Chiles’s column ( My breakdown cover was extortionate – and that taught me an important lesson, 18 February ). My dad was a member of the AA for 60 years and called them out about once a decade in all that time. When he died last year aged 91, we noticed, like Chiles, that the premiums were very high, and rang to move the account to my mother’s name and see if we could reduce the cost. The answer (without any condolences or recognition of Dad’s loyalty to the brand) was: “No.” Unsurprisingly, we are no longer with the AA. Louisa Clarke Henley-on-Thames, Oxfordshire • Adrian Chiles has fallen foul, like most of us, to pernicious insurance auto-renewal. Continue reading...