MARIKINA City has launched Marikina e-Concern, the first fully digital platform in the National Capital Region (NCR), allowing residents to report local issues directly to City Hall. Marikina City Mayor Marjorie “Maan” Teodoro told The Manila Times on Tuesday, Oct. 14, that through the new platform, residents can sign up using an email address and mobile number, select the type of concern — such as drainage, garbage, streetlights, stray animals, or damaged roads — and upload a photo as proof. Each report automatically generates a timestamp and confirmation message before being routed to the proper department for action. “The goal is to make Marikina faster, more transparent, and more caring,” Teodoro said. The mayor noted that the city spent minimal to no additional funds for the project, since it was developed in-house by Marikina’s Management Information Systems (MIS) team. “Instead of spending big, we used the city’s existing systems and resources,” she said, adding that the project forms part of Marikina’s digital transformation to modernize government services. Departments were directed to acknowledge reports within a few hours and, when possible, take action within 24 hours. “Of course, it depends on the type of concern — if it’s simple trash or a broken post, we can act fast. But for major infrastructure, there’s still a process,” Teodoro explained. “What’s important is that all reports are recorded, monitored, and addressed.” When asked whether the system was inspired by former vice president Leni Robredo’s MyNaga app, Teodoro said the concept was uniquely adapted to local needs. “We’re always open to learning from other cities, and we salute the best practices of Naga and other LGUs,” she said. “But the Marikina e-Concern was really developed for Marikeños — it’s uniquely Marikina: simple, responsive, and compassionate.”