As dusk settles over Angeles City, Justin Cunanan prepares for another long night. While the rest of the Philippines sleeps, he joins millions of his compatriots powering a global industry that is now facing threats from both Washington and Silicon Valley. For the next nine hours, the 33-year-old will field customer service calls for a company based in the United States. The night shift is gruelling, but for Cunanan, who previously worked in hospitality, the benefits of a business process...