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Safaricom explains steps to take when wrong-money recipient declines MPESA reversal requests | Collector
Safaricom explains steps to take when wrong-money recipient declines MPESA reversal requests
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Safaricom explains steps to take when wrong-money recipient declines MPESA reversal requests

Safaricom has clarified the procedure customers should follow when a mistakenly sent M-Pesa transaction is disputed by the recipient. The telco has stated that users may need to directly engage the recipient or involve law enforcement if a reversal request is declined. The clarification follows concerns raised on the social media platform X on Sunday, […]

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