The Korea Times
Korean Air stood out among 51 local and foreign airlines operating international routes through six Korean airports in the government’s annual assessment. In the evaluation by the Ministry of Land, Infrastructure and Transport, based on last year’s performance, the company scored the highest among all airlines in the consumer satisfaction category. The evaluation was based on a survey of more than 31,000 passengers. The company also earned the highest grade possible of A+++ in the safety category, which focuses on accident records and safety management policies. Four other Korean firms — Asiana Airline, Air Seoul, Air Premia and Eastar Jet— also received the same high assessment. Korean Air also received the highest possible marks for user protection measures, which looks at how companies handled legal disputes involving passengers with grievances and what legal punishments were handed down by courts. All Korean airlines except Air Premia scored an "A" or higher in the category. Korean Air received a B++ in the flight reliability category for international routes, below Air Busan
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