How a 5-year-old’s phone call changed a denied WFH request into a company-wide policy overnight

A child's innocent plea to her father's boss, explaining her mother's illness and her father's need to work from home, prompted a company policy shift. This touching incident, shared by career counsellor Simon Ingari, led to the immediate introduction of work-from-home options for all employees, highlighting the power of empathy in leadership over rigid rules.

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