Virgin Atlantic to offer accredited Autism Awareness training for cabin crew

Virgin Atlantic has announced the launch of an accredited Autism Awareness training programme for its cabin crew, developed in partnership with autism travel specialists, Autism Double-Checked. The programme forms part of the airline’s ongoing commitment to inclusive travel and supporting customers with non-visible disabilities. Launching this May, the mandatory digital training consists of two modules - one covering general autism awareness, and a second designed specifically for the cabin crew role with a focus on the inflight experience. All cabin crew will complete both as part of their annual recurrent learning, giving every crew member the confidence and practical tools to support autistic customers onboard, from recognising sensory sensitivities and signs of distress, to adapting how they communicate and providing reassurance throughout the journey. Virgin Atlantic also plans to extend the training to all customer-facing ground teams in 2026, ensuring consistent support at every stage of the travel experience.

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