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ServiceNow and FedEx Reflect the Great AI Pricing Divide | Collector
ServiceNow and FedEx Reflect the Great AI Pricing Divide
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ServiceNow and FedEx Reflect the Great AI Pricing Divide

Software companies such as HubSpot and Adobe have started pricing their AI tools based on the number of tasks the AI successfully completes rather than based on flat fees or the number of AI tokens they consume. Many more firms plan to follow suit, even as the practice is still being hotly debated. Some 31% of 230 enterprise software firms expect to primarily charge their customers for AI based on “outcomes,” or tasks their AI tools complete, by mid-2029, compared to 5% today, according to an email survey of software executives conducted by Kyle Poyar, a former operating partner at venture capital firm OpenView.

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