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AI's role in telecom sector growing, but customer satisfaction lagging (Business) | Collector
AI's role in telecom sector growing, but customer satisfaction lagging (Business)
Castanet

AI's role in telecom sector growing, but customer satisfaction lagging (Business)

Nearly half of all telecom customers say they won't use artificial intelligence for any of their phone and internet services needs, but others say they are open-minded as long as it involves a low-stakes task, like adjusting settings or bill reminders. That's the upshot from new global re...

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