Inquirer
For decades, the glass monoliths of Bonifacio Global City, Makati, and Ortigas have served as the physical manifestation of the Philippines’ outsourcing dominance. The world’s largest BPO providers have built extraordinary operations here — and for the Fortune 2000 enterprises they were designed to serve, they deliver exactly what they promise: global scale, standardized processes, and enterprise-grade infrastructure. But for startups and small-to-medium enterprises, a different reality is emerging. The biggest names are not necessarily always the best and safest bets — not because they lack capability, but because their systems, structures, and commercial models are engineered for clients operating […]... Keep on reading: BPO Philippines: Why global outsourcing giants are the “wrong partner choice” for SMEs
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