Guardian Australia
Your consumer rights depend on the reason for the cancellation, policy professional Kat George writes, and whether the circumstances were beyond the organiser’s control Read more Australian customer service questions I bought two tickets for Tough Mudder Hunter Valley 2025. The event was cancelled with only one week’s notice so I couldn’t get a refund for the flights. Tough Mudder refused to refund the tickets and only offered a rollover to a rescheduled event in November, which I was not able to attend. Since then, it has said I can rollover to an event in 2026 or 2027, including other events under the Spartan group, but there are no Tough Mudder events scheduled in New South Wales. I just want my money back. – Noelle, Tasmania Event cancellations or changes are a fairly fraught consumer space, as these are generally unpredictable and can really disrupt people’s lives and expectations. But the Australian Consumer Law is clear about your entitlements . The reader’s letter has been edited for clarity. In a statement, Tough Mudder said “as a gesture of goodwill”, the company has provided affected customers with “extended credit validity” to transfer their registration to future Tough Mudder and Spartan events. The company also said event scheduling is subject to operational, safety and environmental factors, and that while it endeavours “to maintain consistency in event locations, this is not always possible year-to-year”. Continue reading...
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