Most hoteliers use AI daily, but guest experience still needs a human touch

AI is no longer a side project in hospitality. New research from Mews shows that 98% of hoteliers have used AI across their operations in the last six months. On average, it is involved in 11 of the 19 most common hotel tasks and handles more than half the workload in those tasks. Adoption spans front office, commercial, F&B and leadership, and is highest in upper-midscale, upscale and luxury properties.

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