Specialized traveler support agents improve service quality by up to 21% compared to AI-solutions

24/7 Travel Partner Desk (247 tpd), a co-sourcing services company operating exclusively in the tourism sector, reports that traveler support delivered by industry-specialized human agents can improve service quality by up to 21% compared to AI-based solutions, according to its operational data. The findings show that human-led operations reach close to 90% quality performance in more than half of cases, with some achieving 100%. By contrast, AI-only support systems peak at 69% compliance, a figure that improves to 79% when human agents are involved in assisted models.

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