Business Standard

Nearly 80% Delhi-NCR patients turn to Google after doctor visits: Study

Patients across Delhi-NCR are increasingly struggling to navigate India's healthcare system, often leaving consultations with unanswered questions and turning to internet for guidance, according to a study. The study findings from the India Patient Navigation and Confusion Index (IPNCI) 2026, conducted among 1,000 respondents across Delhi, Noida, Gurugram, Faridabad, and Ghaziabad, revealed significant gaps in patient guidance, care coordination, and healthcare navigation. The findings showed that 73.8 per cent of respondent patients felt rushed during doctor consultations, while 78.5 per cent searched Google or social media after their appointments due to lack of clarity regarding diagnosis, treatment plans, or next steps. Additionally, 70 per cent of respondents reported not receiving clear guidance on where to go next for tests, diagnostics, or specialist consultations, exposing major gaps in care continuity, the study, an initiative of Pacific OneHealth Hospital in association .

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