IATA PaxInsight Survey Offering Strengthens in Trans-Atlantic Market with Inclusion of Virgin | Collector

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IATA PaxInsight Survey Offering Strengthens in Trans-Atlantic Market with Inclusion of Virgin

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IATA PaxInsight Survey Offering Strengthens in Trans-Atlantic Market with Inclusion of Virgin

The International Air Transport Association (IATA) has announced a strengthening of its IATA PaxInsight passenger satisfaction benchmarking program with the addition of Virgin Atlantic’s trans-Atlantic routes to the survey. From booking and check-in to flight comfort and the arrival experience, PaxInsight measures satisfaction on more than 60 travel attributes across the passenger journey. Airlines participating in the program are able to benchmark their own customers’ satisfaction levels against industry averages and against their competitors on the same routes.

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