AWS Accelerates Internal AI Agents Following Staff Cuts

Amazon Web Services is developing AI to automate functions in its sales, business development and other groups where it recently laid off hundreds of employees or even more. For instance, AWS has been developing an AI agent that helps its sales employees provide customers with fast answers to technical questions, according to two people who have used it. The agent handles some of the work of thousands of AWS technical specialists—employees well versed in areas like cybersecurity and server networking, said the people. The company laid off numerous technical specialists in the recent job cuts, according to a former AWS employee.

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