With AI, ePeople to drive government innovation citizens can feel

The Anti-Corruption and Civil Rights Commission (ACRC) operates ePeople, an online petition platform that enables citizens to file complaints to 1,407 organizations — such as central government agencies, local governments and public institutions — and allows those state-run entities to provide responses. As of 2025, 11.69 million petitions have been filed through the system. By simple calculation, this means that at least 1 in 5 Koreans have filed a complaint through the system, meaning the handling of public complaints can be considered the administrative service most frequently used by the general public in Korea. Artificial intelligence (AI) is already becoming a part of our daily lives as we enter the era of AI transformation. According to the Microsoft’s AI Economy Institute (AIEI), Korea was the country with the fastest adoption rate of generative AI last year. A survey by the Bank of Korea, released in August 2025, found that 51.8 percent of office workers use generative AI in their work, a rate approximately twice that of the United States. Against this backdrop, the ACRC

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