The US FCC opens a comment period for a proposal to help return outsourced call center jobs to the US; critics say the plan could drive companies to automation (Patience Haggin/Wall Street Journal)

Patience Haggin / Wall Street Journal : The US FCC opens a comment period for a proposal to help return outsourced call center jobs to the US; critics say the plan could drive companies to automation —  Analysts say the proposal, aimed to reduce fraud and language barriers, could drive companies toward automation

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