Verizon outage: Voice and data services down for many customers

Verizon outage: Voice and data services down for many customers

Verizon’s network appears to be having technical issues that are impacting calls and wireless data. Users on X have reported seeing “SOS” rather than the traditional network bars on their smartphones, and even Verizon’s own network status page is struggling to load. Based on the experience of Verizon users on Engadget’s staff, the services that are impacted appear to be calls and wireless data. Text messages continue to be delivered normally. On DownDetector , reports of a Verizon outage started growing around 12PM ET and now number in the hundreds of thousands. We are aware of an issue impacting wireless voice and data services for some customers. Our engineers are engaged and are working to identify and solve the issue quickly. We understand how important reliable connectivity is and apologize for the inconvenience. — Verizon News (@VerizonNews) January 14, 2026 In a post on the cell provider’s news account on X, Verizon acknowledged the issues with its network. “We are aware of an issue impacting wireless voice and data services for some customers,” Verizon wrote. “Our engineers are engaged and are working to identify and solve the issue quickly. We understand how important reliable connectivity is and apologize for the inconvenience.” Verizon’s last major outage was in September 2024, when the company’s network dealt with connectivity issues that lasted for several hours. That outage similarly impacted users ability to make calls. Developing… This article originally appeared on Engadget at https://www.engadget.com/big-tech/verizon-outage-voice-and-data-services-down-for-many-customers-183048956.html?src=rss

Verizon says it is "aware of an issue impacting wireless voice and data services for some customers", as thousands of users report no cellular reception (Jacob Krol/TechRadar)

Verizon says it is "aware of an issue impacting wireless voice and data services for some customers", as thousands of users report no cellular reception (Jacob Krol/TechRadar)

Jacob Krol / TechRadar : Verizon says it is “aware of an issue impacting wireless voice and data services for some customers”, as thousands of users report no cellular reception —  Seemingly ‘SOS’ is replacing network bars  —  While Verizon had a good few months, with the last major outage occurring in October 2024 …

iPhone SOS: Verizon Apologizes for Outage, Promises Customer Credits

iPhone SOS: Verizon Apologizes for Outage, Promises Customer Credits

Verizon today experienced a major outage , which it is still working to fully resolve. In response, the carrier has promised that all affected customers will be credited an unspecified amount, with more details to be shared soon. "Today, we let many of our customers down and for that, we are truly sorry," said Verizon. "We are working non-stop and making progress," the carrier assured. "Our teams will continue to work through the night until service is restored for all impacted customers." iPhone users with Verizon service are or were generally unable to make phone calls, send text messages, or use data over 5G or LTE due to the outage. iPhone users typically see "SOS" in the status bar when a carrier experiences an outage. Apple explains what "SOS" means in a support document : If you see SOS or "SOS only" in the status bar, your device isn't connected to your cellular network, but you can still make emergency calls through other carrier networks. This feature is available in Australia, Canada, and the United States. Stay tuned for further updates. Today, we let many of our customers down and for that, we are truly sorry. They expect more from us. We are working non-stop and making progress. Our teams will continue to work through the night until service is restored for all impacted customers. We will make this right -… — Verizon News (@VerizonNews) January 15, 2026 Tag: Verizon This article, " iPhone SOS: Verizon Apologizes for Outage, Promises Customer Credits " first appeared on MacRumors.com Discuss this article in our forums

iPhone SOS: Verizon Apologizes for Outage, Promises Customer Credits

iPhone SOS: Verizon Apologizes for Outage, Promises Customer Credits

Verizon today experienced a major outage , which it is still working to fully resolve. In response, the carrier has promised that all affected customers will be credited an unspecified amount, with more details to be shared soon. "Today, we let many of our customers down and for that, we are truly sorry," said Verizon. "We are working non-stop and making progress," the carrier assured. "Our teams will continue to work through the night until service is restored for all impacted customers." iPhone users with Verizon service are or were generally unable to make phone calls, send text messages, or use data over 5G or LTE due to the outage. iPhone users typically see "SOS" in the status bar when a carrier experiences an outage. Apple explains what "SOS" means in a support document : If you see SOS or "SOS only" in the status bar, your device isn't connected to your cellular network, but you can still make emergency calls through other carrier networks. This feature is available in Australia, Canada, and the United States. Stay tuned for further updates. Today, we let many of our customers down and for that, we are truly sorry. They expect more from us. We are working non-stop and making progress. Our teams will continue to work through the night until service is restored for all impacted customers. We will make this right -… — Verizon News (@VerizonNews) January 15, 2026 Tag: Verizon This article, " iPhone SOS: Verizon Apologizes for Outage, Promises Customer Credits " first appeared on MacRumors.com Discuss this article in our forums