How SAP Cloud ERP enabled Western Sugar’s move to AI-driven automation

How SAP Cloud ERP enabled Western Sugar’s move to AI-driven automation

Presented by SAP Ten years ago, Western Sugar made a decision that would prove prescient: move from on-premise SAP ECC to SAP S/4HANA Cloud Public Edition. At the time, artificial intelligence wasn't a priority on most roadmaps. The company was simply trying to escape what Director of Corporate Controlling, Richard Caluori, calls "a trainwreck:” a heavily customized ERP system so laden with custom ABAP code that it had become unupgradable. Today, that early cloud adoption is proving to be the foundation for Western Sugar's AI transformation. As SAP accelerates its rollout of business AI capabilities across finance, supply chain, HR, and more, Western Sugar finds itself uniquely positioned to take advantage of the technology. "We didn't move to the cloud thinking about AI," Caluori says. "But that decision to embrace clean core principles and standardized processes turned out to be exactly what we needed when AI capabilities became available. The clean data, the standardized workflows, the disciplined processes, all of that groundwork we laid for basic operational reasons is now the foundation that makes AI work. We were ready without even knowing it." Building AI readiness with a clean core ERP foundation Western Sugar's journey began with a familiar enterprise problem: technical debt. Years of on-premise customization had created a system that was nearly impossible to maintain or upgrade. "Because we were on premise, we could do our own coding in ABAP, and over the years we created such a mess with our internal coding that the software was no longer upgradable," Caluori explains. "The immediate benefits of moving to public cloud were clear: reduced infrastructure burden and access to standard processes refined by SAP. They've been in this business for 40 to 50 years, and they put all their experience into this one solution. Now upgrades just work." But the most significant advantage proved to be the clean core philosophy inherent in public cloud deployments, which means the software is maintained and upgraded by SAP. This approach, combined with robust API connectivity, created an environment where Western Sugar's IT department could easily integrate systems. In SAP S/4HANA Cloud Public Edition, this model keeps core ERP logic standardized and upgradeable, while extensions and integrations are handled through SAP-supported APIs and services. "In the end, we have lower total cost of ownership, a better product, and the data quality and process discipline that's essential for AI adoption," Caluori says. This clean core foundation — standardized, continuously updated, and API-connected — is what makes embedded AI viable inside SAP Cloud ERP. How clean core processes in SAP enabled AI automation When SAP began rolling out SAP Business AI capabilities inside SAP S/4HANA Cloud Public Edition, Caluori was amped to improve processes through automation and standardization in ways they'd never previously imagined. The company's first major AI implementation focused on central invoice management. Today, invoices arrive from external sources and pass through the firewall. If they meet predefined AI confidence thresholds, SAP Business AI automatically posts them with zero human keyboard input. Each transaction is continuously evaluated using a traffic-light model: green items are processed automatically, yellow items are routed for review, and red items are flagged for immediate attention. "Because the invoice just flows through the system automatically, we're held to a high standard," he says. "The AI-driven functionality only works if the whole process chain, from purchasing requisition to purchase order to receiving to issuing is clean, so we're constantly improving those upstream processes to meet the demands of our AI innovations." Quantifying the operational impact of AI automation Caluori estimates Western Sugar has achieved six-figure direct cost savings through AI automation, not accounting for improved visibility and control. "When I log into my computer now, I can see immediately in real time what's going on across the procurement side," he says. "I have a comprehensive cockpit view that I didn't have before. Because I have much more visibility, I have much more control over operations." The company is now expanding AI adoption into new areas. With Western Sugar's recent transition to SAP's three-speed landscape, Caluori is targeting month-end closing processes for AI automation. "My goal is that AI handles the vast majority of the month-end close," he says. "Over time, as AI learns what we're doing and how we close the books, the goal is to automate over 50 percent of the month's end closing activities. We're also looking forward to AI-managed procurement networks, and proactive reporting and intelligence, all of which will soon be possible." Western Sugar is also developing predictive maintenance AI for its manufacturing equipment — a critical capability for its large-scale facilities, where equipment failures can halt production and lead to losses in the hundreds of thousands of dollars. These efforts build on SAP’s AI and analytics capabilities across asset management and manufacturing systems. "We've started an internal team working on predictive analytics with AI, where the system can tell us in advance if we need to be on alert for specific equipment — that a particular machine could break down in the next two or three days or weeks," Caluori explains. "If we can proactively address these issues before they cause production stoppages, this will save us millions of dollars." Managing organizational change alongside AI adoption While the technology itself has delivered clear benefits, the organizational impact has been more complex. For Western Sugar, modernizing its core systems early — by moving to SAP’s cloud and embracing standardized, upgrade-driven processes — required not just new workflows, but a fundamental shift in how employees thought about change itself. For Caluori, that readiness is non-negotiable. “Change management is the number-one key to success,” he says. “We had to do a lot of change management, not only around business processes, but around employee behavior as well.” That work paid off over time, in part because cloud adoption normalized continuous change. As upgrades became routine rather than disruptive, employees grew more comfortable with evolution as an operating condition. “Now, when SAP comes with a new upgrade, they know change is coming,” Caluori explains. “The mindset has shifted to being eager to see what improvements the next update will bring.” And that cultural shift has proven critical as Western Sugar moves beyond system upgrades and into more advanced initiatives. “Now people are even eager to move into AI — the bigger projects,” he adds. However, that cultural readiness must be driven from the top. At Western Sugar, executive leadership — many of whom came from large international organizations — understands the competitive necessity of staying current with technology. That top-down commitment has helped normalize continuous change and created the foundation required to pursue AI strategically. Lessons in AI readiness from Western Sugar For companies considering their own AI journeys, Western Sugar's experience offers a clear lesson: AI readiness begins long before AI adoption. The clean core, standardized processes, and strong data quality that Western Sugar established a decade ago, driven purely by the need to escape technical debt, proved to be exactly what AI required. And while Caluori acknowledges the advantage an early start gave them, he says the second-best time to start is now. "You have to embrace these changes, otherwise you're left behind," Caluori says. "That continuous improvement is what SAP provides us, and now with AI capabilities integrated throughout, we're seeing benefits we couldn't have imagined when we started this journey." Sponsored articles are content produced by a company that is either paying for the post or has a business relationship with VentureBeat, and they’re always clearly marked. For more information, contact sales@venturebeat.com .

Fortinet Patches CVE-2026-24858 After Active FortiOS SSO Exploitation Detected

Fortinet Patches CVE-2026-24858 After Active FortiOS SSO Exploitation Detected

Fortinet has begun releasing security updates to address a critical flaw impacting FortiOS that has come under active exploitation in the wild. The vulnerability, assigned the CVE identifier CVE-2026-24858 (CVSS score: 9.4), has been described as an authentication bypass related to FortiOS single sign-on (SSO). The flaw also affects FortiManager and FortiAnalyzer. The company said it's

Sources: China approved its first batch of Nvidia H200 chips for import, covering several hundred thousand units, during Jensen Huang's visit to China this week (Reuters)

Sources: China approved its first batch of Nvidia H200 chips for import, covering several hundred thousand units, during Jensen Huang's visit to China this week (Reuters)

Reuters : Sources: China approved its first batch of Nvidia H200 chips for import, covering several hundred thousand units, during Jensen Huang's visit to China this week —  China has approved its first batch of Nvidia's H200 artificial intelligence chips for import, two people familiar with the matter told Reuters …

Amazon partners with Harris Farm to offer fresh food delivery in Australia for the first time, starting in inner Sydney, free for Prime members on AU$100 orders (Carrie LaFrenz/Australian Financial Review)

Amazon partners with Harris Farm to offer fresh food delivery in Australia for the first time, starting in inner Sydney, free for Prime members on AU$100 orders (Carrie LaFrenz/Australian Financial Review)

Carrie LaFrenz / Australian Financial Review : Amazon partners with Harris Farm to offer fresh food delivery in Australia for the first time, starting in inner Sydney, free for Prime members on AU$100 orders —  Amazon will deliver fresh food to homes in Australia for the first time after striking an agreement with Harris Farm Markets …

Apple Stops Signing Newly Released iOS Updates for Older iPhones

Apple Stops Signing Newly Released iOS Updates for Older iPhones

Apple has stopped signing several iOS updates released earlier this week, preventing users from installing them even if they still appear in Software Update. The affected versions include iOS 12, iOS 15, iOS 16, and iOS 18. On Monday, Apple released iOS 18.7.4, iOS 16.7.13, iOS 15.8.6, and iOS 12.5.8 for older iPhone models, along with iPadOS 15.8.6, iPadOS 16.7.3, and iPadOS 18.7.4 for iPad models. The updates were intended to keep core system services functioning on devices that no longer receive major iOS releases, as well as fix an issue preventing some devices from being able to make emergency calls . Affected iPhone models include the following: iPhone SE (1st generation) iPhone SE (2nd generation) iPhone 5s iPhone 6 and iPhone 6 Plus iPhone 6S and iPhone 6S Plus iPhone 7 and iPhone 7 Plus iPhone 8 and iPhone 8 Plus iPhone X iPhone XS and iPhone XS Max iPhone XR iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max iPhone 12, iPhone 12 mini, iPhone 12 Pro, iPhone 12 Pro Max The following iPad models are also affected: iPad mini 2 iPad mini 3 iPad Air iPad Air 2 iPad mini 4 iPad Pro (9.7-inch) iPad Pro (12.9-inch) (1st generation) iPad (5th generation) iPad (7th generation) iPad (8th generation) None of the updates address security vulnerabilities or introduce new features. According to Apple's release notes for the iOS 12 and iOS 15 updates, the main purpose is to replace an expiring security certificate. Without that replacement, services such as iMessage, FaceTime, and Apple Account sign-in would stop working after January 2027, when the original certificate expires. Apple has not explained why it stopped signing the updates. In the past, however, the company has prevented installations of newly released iOS versions after discovering bugs or other issues, and then typically re-enabled updates once revised builds become available. We'll update this article when we learn more. This article, " Apple Stops Signing Newly Released iOS Updates for Older iPhones " first appeared on MacRumors.com Discuss this article in our forums

Sources: Anthropic raises its revenue forecasts to $18B in 2026, $55B in 2027, and $148B in 2029, delaying its cash flow positive expectations by a year to 2028 (Sri Muppidi/The Information)

Sources: Anthropic raises its revenue forecasts to $18B in 2026, $55B in 2027, and $148B in 2029, delaying its cash flow positive expectations by a year to 2028 (Sri Muppidi/The Information)

Sri Muppidi / The Information : Sources: Anthropic raises its revenue forecasts to $18B in 2026, $55B in 2027, and $148B in 2029, delaying its cash flow positive expectations by a year to 2028 —  Anthropic has hiked its revenue forecasts for the next several years, projecting that sales will quadruple this year …

Apple CEO Tim Cook 'heartbroken' after repeated ICE killings in Minneapolis

Apple CEO Tim Cook 'heartbroken' after repeated ICE killings in Minneapolis

After increased criticism of his silence, an internal memo from Apple CEO Tim Cook sent to employees says he spoke with the President about the shooting of Alex Pretti and hopes for "deescalation." Apple CEO Tim Cook On Saturday, after the tragic shooting of Alex Pretti by ICE agents in Minneapolis, billionaires, executives, and members of the Trump administration attended a screening of the "Melania" film, including Tim Cook. The screening was seen as insensitive and observers said it should be canceled, but it wasn't, and Cook's presence and total silence on the ongoing situation increased frustrations with Apple fans. After a weekend filled with protests and continued violence in the streets of Minneapolis, many wondered if Cook and others would speak out, and finally, Cook shared his thoughts on Tuesday evening via an internal memo. While the memo isn't public, the text was shared by Mark Gurman on social media. Continue Reading on AppleInsider | Discuss on our Forums